Cancellation policy

Weekly bin plan — subscription terms

Your Bin Hero weekly plan is an ongoing service. These terms explain how billing, changes and cancellation work.

Billing and renewal

Your plan renews automatically each week and is charged to your saved payment method on the day of your scheduled collection, until you cancel. Prices include GST. If our prices change we will give you at least 14 days’ notice by email before the change applies to your plan.

Skipping, pausing and changing your day

You can skip a week, pause your plan or change your collection day at any time from your account. Changes made after 9pm the day before a scheduled collection may not take effect until the following week.

Cancelling

You can cancel at any time, with no cancellation fee and no minimum term. Sign in to your account, open your subscription and select Cancel.

Your plan stops at the end of the cycle you have already paid for, and you keep any collection you have paid for. No further charges are made after that date.

Refunds on a plan

We do not provide refunds or pro-rata credits for a cycle that has already been charged and collected. If we fail to complete a collection you have paid for, see our Refund and cancellation policy — that collection is refunded or rebooked, whichever you prefer.

Failed payments

If a payment fails we will retry it up to three times over the following weeks and email you each time. If it still cannot be collected, your plan is cancelled and we will let you know.

If we change or end the service

If we stop servicing your suburb or end your plan for any reason, we will give you at least 14 days’ notice and refund any collection you have paid for and not received.

Nothing in these terms limits your rights under the Australian Consumer Law.